FAQ

What is a pre-order / group buy?

A pre-order or group buy is paying and placing an order for a product that is not yet in-stock, but will be produced in a certain time frame and then sent out to the customer once production has been quality checked and finalized.

How long does a pre-order purchase take to be fulfilled?

Orders will take anywhere on average between 8-24 weeks to complete. There is a lot of details that go into producing to ensure high quality, and sometimes delays may occur. Please take note of this before placing your preorder! 

What is your returns and exchanges policy?

All sales are final. No refunds/cancelations will be accepted under any circumstance and is subject to discretion.

Please refer to our returns and exchanges policy for more details

What is your restock policy?

Group Buy products will not be restocked after the group buy period unless stated otherwise.

Pre-order products will be restocked occasionally depending on the popularity of the design.

Do you sell your products on any other platform?

Not at this moment.

How do I stay updated on my pre-ordered pins?

Follow us @switchlab_ on Instagram.

Click on our Instagram story highlights for your pre-ordered designs to see the progress.