Before contacting the team, check out some of our top queries below. You can also view our full FAQs page here.
If you want to chat to a member of our team, please contact us via the form below.
Frequently asked questions
What is a pre-order / group buy?
A pre-order or group buy is paying and placing an order for a product that is not yet in-stock, but will be produced in a certain time frame and then sent out to the customer once production has been quality checked and finalized.
What is your returns and exchanges policy?
Please refer to our returns and exchanges policy for more details
Please refer to our Quality Guidelines for more details
What is your restock policy?
Group Buy products will not be restocked after the group buy period unless stated otherwise.
Pre-order products will be restocked occasionally depending on the popularity of the design.